Learning Services FAQ

Service

What We Provide

What We Do Not Provide

AV Procurement

• AV quote
• AV configuration after installation
• Verbiage for tickets to CPFM and Network Services
• Training

• Purchasing/funding AV
• Receiving/verifying order
• Submitting tickets to CPFM or Network Services
• Inventory management
• Repair/replacement/vendor support
• Project management

Zoom Session

• Training

• Create URL
• Launch/monitor Zoom session
• Monitor Zoom chat
• Guest presenter training

Live Streaming

• Zoom or YouTube/Facebook
• Training/orientation

• Create URL
• Launch/monitor Zoom session
• Monitor Zoom chat
• Guest presenter training

Training

• Schedule training in advance of the event

• Attend start of session in case support is needed
• Provide training to guest speakers

Inventory Management

• Provide initial quote for purchase

• Maintain in inventory system
• Assist with physical inventory
• Equipment lifecycle

Event Staffing

• Training in advance

• Provide staff or student assistants for event monitoring
• Develop/update presentation materials
• Monitor chats
• Live captioning
• Weekend and after-hours support

Equipment Checkout

• AV equipment
• Refer to TSD for others

• Delivery
• Operation during events
• Set-up or take-down

Weekend Events

• Training in advance

• Staff or student assistants for event monitoring
• Event monitoring
• Equipment delivery or pick-up
• Exception for paid student labor (subject to availability)