Adding/Mounting another mailbox to the Outlook app
Before proceeding with this process, your supervisor, appropriate administrator, or owner of the email address will need to submit a request ticket on your behalf to be delegated access to the email you're wanting to add.
After receiving approval from an OIT email administrator, the account can then be accessed in the following ways.
Outlook Online
- To add the account online from Office.com, please log into your account and choose the Outlook icon from the row on the left. On the top right-hand side under your user name, choose “Open another mailbox”:
- Input the email address (example@csustan.edu) and click "Open". It will either appear on the left side of the Outlook web app or will open in a new window/tab, depending on what type of access you have to that mailbox.
Outlook Desktop App (Windows)
- Open your Outlook app and go to the top left corner and click on “File”:
- Under “Account Information” click “Add Account” below your account information:
- Input the email address (example@csustan.edu) and click “Connect”. You should see the shared mailbox folder on the left-hand pane below your mailbox folders.
Outlook Desktop App (macOS)
- Open the Outlook app on your Mac.
- Click on File menu, point to Open, and select Other User's Folder.
- In the search field, type the email address of the account you need access to, select the account name in the results, and choose Open.
- The mailbox folders should appear on the left-hand pane below your mailbox folders.