Learning Services FAQ

Please Note: OIT Learning Services provides training in advance of a class, meeting, or event. We are not able to provide staff or student assistants to start or monitor events or presentations. Thank you for your understanding.

Service

What We Provide

What We Do Not Provide

AV Procurement
  • AV quote
  • AV configuration after installation
  • Verbiage for tickets to CPFM and Network Services
  • Training
  • Purchasing/funding AV
  • Receiving/verifying order
  • Submitting tickets to CPFM or Network Services
  • Inventory management
  • Repair/replacement/vendor support
  • Project management

Zoom Session
  • Training
  • Create URL
  • Launch/monitor Zoom session
  • Monitor Zoom chat
  • Guest presenter training

Live Streaming
  • Zoom or YouTube/Facebook
  • Training/orientation
  • Create URL
  • Launch/monitor Zoom session
  • Monitor Zoom chat
  • Guest presenter training

Training
  • Schedule training in advance of the event
  • Attend start of session in case support is needed
  • Provide training to guest speakers

Inventory Management
  • Provide initial quote for purchase
  • Maintain in inventory system
  • Assist with physical inventory
  • Equipment lifecycle

Event Staffing
  • Training in advance

 
  • Provide staff or student assistants for event monitoring
  • Develop/update presentation materials
  • Monitor chats
  • Live captioning
  • Weekend and after-hours support

Equipment Checkout
  • AV equipment
  • Refer to TSD for others
  • Delivery
  • Operation during events
  • Set-up or take-down

Weekend Events
  • Training in advance
  • Staff or student assistants for event monitoring
  • Event monitoring
  • Equipment delivery or pick-up
  • Exception for paid student labor (subject to availability)
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