Wireless Troubleshooting and Data Collection

Tags WiFi

Before reaching out to the Support Desk for help with wireless issues, there are a few steps you can take that may resolve the issue.

  1. Turn wireless off and then on, test connectivity, and if issues persist move on to #2.
  2. Restart your computer, test connectivity, and if issues persist move on to #3.
  3. Open a support ticket with OIT and provide the collected data about the connection.

Turn Wireless off and on:

Windows 10

See Microsoft documentation on Wi-Fi diagnostics.

macOS

In the menu bar on the top right corner of your screen click the wireless icon. In the drop down menu toggle the Wi-Fi button off, wait 3 seconds, toggle it on.

Wi-Fi toggle button in MacOS

Restart the computer:

Window 10

Click the Windows menu in the bottom left corner of the screen. Select Power and click Restart.

Windows 10 Power restart option

macOS

In the menu bar on the top left corner of the screen click the Apple icon. In the drop down menu click Restart…

MacOS restart menu option

Collect data for your support ticket:

Windows 10

In the Windows search bar on the bottom left of the screen type cmd and hit enter. In the Command Prompt window type ipconfig /all and hit enter. Copy and paste or screenshot this information for your ticket.

MacOS

In a Finder window browse to Applications->Utilities and open the Terminal application. In the Terminal window type ifconfig -a and hit enter. Copy and paste or screenshot this information for your ticket.

You can open a ticket at the OIT Technology Support page.

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